Your mesh is strange too, only 1 connection by router ? Few days ago it worked, now it doesn’t seem the sensor gets the signal Do I need to pair the Philips Hue Unreachable. For some reason, the motion sensor … Other zigbee devices will connect to 2 or 3 routers, but the hue is amazing. A Hue bridge could potentially have dozens of scenes stored on it, and many scenes across different rooms might share the same name (the default scenes, for example). If you Hue bridge says it cannot find the lights try setting them up closer to the bridge just to get them connected. You know there's this list: thats the MAC address :), I see a few things. Any ideas on this? Same issues as reported above… Hue bridge 1 with 18-20 lights set up across 3 separate rooms. With "too grayed in deconz", do you mean the overview i'm getting via VNC? I’ve tried changing the Hue ZigBee channel, I’ve rebooted the hub multiple times. Thank you for your contributions. @Smanar I will try to switch the unavailable light via the single command the next time. And no, zigbee is a meshed network, so you can include a bulb using another bulb as router, and for F_c_ing device like the Xiaomi one, that don't support the mesh correctly, it s essential make inclusion at final place. Do any of you guys have issues with the sensor after a hub reboot? 3. Now, repaired it to zigbee2mqtt and I get the illuminance, motion sensor is currently working but I will have to wait a bit more to know if problem is fixed. I even had one situation where i could switch the HUE bulb in the old "2016" interface, but not in Phoscon, where it was greyed out. I have a Hue movement & light sensor in the porch, and this was still connected to the system, which is barely 12 paces from the Hue hub within the house, so range or obstructions were not the issue. Big thx! Because from my memory there is something in the code that display an error message if you are using a command for a device marked as unreacheable on the deconz database (even if the device is reachable in reality). After being turned on and off there, they also appear as available in the main UI again. The custom driver mentioned by @mtcoombes worked for me. Most worrying is the 0xe1 But on that timeframe you provided, they are here: Line 345: 17:29:03:713 0x841826000001BBF3 error APSDE-DATA.confirm: 0xD0 on task I did some more testing yesterday, and have to admit that this is not the case all of the time, but i had several cases in which this situation was there. Refer to this page for info on that. . And beetween the Arbeitzimmer and them ? Philips Hue Unreachable. Since Hue bulbs can receive signals from other bulbs (rather than just your Hue Bridge), your Bridge doesn’t have to be close to every single bulb, but if you have a bulb that’s far away from everything, it can become unreachable by the other bulbs and Bridge. Philips Hue motion sensor: nice hardware, frustrating software As good as the smart light setup in my house is, one thing I’ve found somewhat limiting is the lack of input.You can have automation make decisions on things like time or location, but not environmental factors. On another note, if i transfer all lights from my Philips Bridge to ConBee, i'm not able to use the Philips app on my mobile phone any more, right? There is also no delay when switching those this way. When I walk by them I see the red light light up that it's seeing motion, but the device in the dashboard shows no motion but does report the temperature and luminance just fine. The Philips Hue App makes it easy for you to get the most out of your Hue lights and accessories. 4. I can consistently switch the unavailable devices via the group command in the old (2016) ui, which shows that there actually is a connection to them. the version as reported in Phoscon is 2.05.78 / 22.5.2020 (tried to downgrade to .76 and .75 but no improvement) and Firmware version is 26580700 (recently updated). Read our full guide here – How to Fix Unreachable Hue Bulbs. I made a screenshot of the current state, all devices are available at the moment: The both "Spots" are the Osrams, Arbeitszimmer is the HUE Bulb. Same here, but mine happened 3 weeks ago. Go ahead. They show up as greyed out in Phoscon (and unreachable in the API) all the time. On line 849: Change your rule to … I would imagine there might be some change that was done to the firmware that could be conflicting, not necessary the Hue driver itself. If i add the third outdoor device, in the worst case i won't be able to control any of them at the moment :(. Thanks for the hint, i know touchlink from previous migrations, but how do i migrate via the remote? Once registration is complete you should see the Hue lights listed as light entities, the Hue motion sensors listed as binary_sensor entities, and the Hue temperature and light level sensors (which are built in to the motion sensors) listed as sensor entities. I have a routine for the light to be on from 5:30pm until 10pm. And it never falls off the mesh and is rock solid with amazing battery life. Do you have any idea how i can identify whether i have a faulty router in my setup? 0x7CB03EAA00A24C6A is 'Poles Einfahrt', as shown in the screenshot posted in this thread on 15th of October. However I can't argue with the observations to date, mine was cranky a few days ago and refused to play ball, I'll try again in the morning. @Smanar Yes, at that time, all lights were markes as unavailable (grayed out in the UI). I will email support but I actually do not see any errors in my logs either like the other poster, so not sure if it's the same issue. Press J to jump to the feed. Yes! Please let me know, Thanks! The Hue lights should work pretty much instantaneously. deconz.log. ... an indoor motion sensor and 3 x Gui10 White / Colour Ambiance type Bulbs in our “Hall Earlier today I found a lot of my devices (hue tap, hue … However: Those files are not open source thus hard to get. What Makes the Hue Motion Sensor Better than Other Motion Sensors. ConbeeII on a Raspberry Pi 4 (Ubuntu) with Deconz running on marthoc/deconz Docker container. 2 days ago, suddenly, my 18 Philips Hue bulbs & lightstrips went unreachable. Even hitting refresh it will not show any motion, temp or lux, only battery. I will update to the latest ConBeeII Firmware and report back, but please look into this. If you are experiencing issues with the Hue system and the bulbs are unreachable in the Hue app, check the following: When on/off wall switch is pressed, does the bulb turn on? Is additional logging required? The Hue Motion sensor's integrated daylight sensor detects when there is still enough daylight so that lights do not turn on until you need them. I also use a USB extension cable. Philips Hue supports Zigbee 3.0 but it's also still compatible with the Zigbee Light Link standard protocol and, as such, Zigbee Light Link compliant products and devices work with the Hue Bridge. Also choose the scene or light setting that should be triggered. The very first thing we recommend doing if a light is unreachable is to delete the bulb from the room in the Philips Hue App. I also tried resetting the device with no luck I noticed that the red light that usually lights up when motion is detected is also not lighting up. Core 0.117.1 Powered by Discourse, best viewed with JavaScript enabled. I will then keep all thumbs pressed and add the third outdoor light. Will Wilson. Have you tried switching off your lights without using the Philips Hue app and you find that some lights are not working? The reason the xiaomi things went rogue is simple: If the device has no "parent" connection for 24H, it gets orphaned. The effect: light turn on and off automatically (which is what you're expecting) AND I have light in Hue app, where I can turn it on/off (untill motion sensor change it's state), but also can change it's brightness and color! @Mimiix Could you please also look into this issue again? If this fails to work: a. Issue #2 – Philips Hue Lights Unreachable. Sonoff and the like don’t have this extra step. I also tried resetting the device with no luck I noticed that the red light that usually lights up when motion is detected is also not lighting up. The issues began recently: with one HUE bulb on the first floor (as a router) with five Xiaomi temperature, door and motion sensors attached. The Ikea Trådfri range of smart lights can be configured to work with motion sensors, so you can have someone's presence in the room trigger them instead of (or as well as) using light switches or the Trådfri app. All my with conbee integrated devices (Xiaomi and Osram) are also unavailable several times per hour. Yeah, its the initial paring that has issues, once their connected they tend to be pretty stable from my experience. If this fails to work: a. Are these rules configurable via HUE Essentials also? qsf. Is the recently added daylight sensor supposed to work already? I just updated to the last marthoc Docker image (2.05.86 / 15.10.2020), after seeing unresponsive lights again. Routers would significantly add coverage. (No errors in the log.) This means that theres inteference and that is causing it mostly. One door and one motion sensor, even if not connected in the GUI, is sending updates regularly. @tmakowka Are you able to provide some logs in this channel? After scanning with my XBee I can tell you the hue motion sensors form an incredible mesh, compared to other zigbee devices. deconz.log. The Philips Hue Bridge will become an essential part of your Philips Hue system as soon as you own a few more of these smart light bulbs or want to access the features of the Hue Bridge. This issue has been automatically marked as stale because it has not had recent activity. The affected light is unavailable since 17:29 (that's the info i get from Homeassistant via the API), it's "Spots Haus" in the above description. Well, you have them all in the logs. Supervisor 2020.11.0. I've tried it several times but after pairing the bulb (Ikea) with the motion sensor (ikea) the bulb becomes unreachable in the phlips hue official app. Line 352: 17:29:26:817 0x00178801105DC596 error APSDE-DATA.confirm: 0xE9 on task I thought that devices had to be in close reach of the Conbee in order to be added. What Makes the Hue Motion Sensor Better than Other Motion Sensors. Press question mark to learn the rest of the keyboard shortcuts ... Hue motion sensor. Fail to connect the hue bridge / the bulb is offline/unreachable. However this doesn’t matter, and doesn’t need to be done. Reboot the hue bridge. Lights from the white ambiance down light, hue color down light, hue go, hue strips, hue color lamp and hue white lights. Line 350: 17:29:08:113 0x841826000001BBF3 error APSDE-DATA.confirm: 0xA7 on task If stuff gets instable, it might lose connection. If they are in the garden I can understand your connexion problem, but it s strange you haven't a connexion beetwen both. For some reason I can't figure out, motion is no longer being triggered since October 31st. And i understand that it's possible to add HUE or Ikea switches to Conbee and use them in rules to automate things. i created a log now. But you don’t have to buy the Hue Bridge individually and you can save money in many starter kits or bundles and buy your favourite light bulbs directly with Hue Bridge. and 1009: I will check that next time the lights become unavailable. (on the menu bar, it will print number on green link). Yes, it s group command. From factory, motion sensor was using FW 6.1.0..25261, I did an upgrade today to version 6.1.1.27575 using the Hue bridge. I've noticed that after a hub reboot lux doesn't start reporting again. Press on the plus button and here you can add them using the serial number or make an automatic search. 09:53:33:064 0x841826000001BBF3 error APSDE-DATA.confirm: 0xA7 on task If I wander in front of it and it detects motion, then it immediately reports the lux value and continues to do so. HassOS 4.15 I moved the HUE bulb near the ConBee, re-paired it, and was able to control it. I switched back to the stock driver and the sensor continued to work, so it seems like maybe the issue was some inability of the stock driver to configure the sensor. If it says they are unreachable … Any help would be greatly appreciated! Same issues as reported above… Hue bridge 1 with 18-20 lights set up across 3 separate rooms. _HarmeN Member. My light is unreachable. and in Phoscon. If it's still too dark, adjust the light sensitivity of the sensor in the Philips Hue app to personalize when you'd like the motion sensor to activate. I have created a log output of the current issue i'm seeing Hi @Smanar, i'm using the following button, i suppose this is the single command? Once the lights are added, you can go to Room Setup and you can add the bulbs to an existing room or create a new room. privacy statement. ‎Transform the way you experience light with Philips Hue. Set the appropriate light level and times in the Hue App. Hi @Mimiix, never mind! Have you heard anything from the devs yet? Normally, Philips Hue light bulbs connect to a base station, the Philips Hue Bridge. My connected Xiaomi Sensors seem to be working quite reliably. Hue bulb is unreachable . I then placed a spare Hue white lamp in another fixture next to the 'unreachable' Innr lamp, and when the mesh network kicked in, both lamps came onto the network & were fully controllable. What's your setup? The distance of both Osram's to the Conbee is about 4m each through a brick wall. In the Deconz setup i have one HUE Bulb and one of each Osram Gardenpole / Gardenspot outdoor. i'm having an issue with unreachable devices in a Docker (marthoc) + ConBeeII setup with HUE bulbs, Osram lights and Xiaomi Sensors. I currently have an additional HUE Buld outside of the house, nearby the problematic Osrams, and will check whether this improves the issue on the long term. Reset the bulb and re-add it to the hue bridge. Third party. Hi Matt, can you please confirm you can still see/control the light in the philips hue official app after pairing it with the Ikea motion sensor? Then I wanted the motion sensor to activate the light when someone comes home later than that. In order to connect the Hue app to the Hue Bridge, you need to make sure that they are both connected to the same Wi-Fi I finally realized why. The Hue lights have always been very slow to respond. @tmakowka The osrams are known to be a bit odd. With the Philips Hue Dimmer Switch you can control up to 10 Philips Hue bulbs and the two Alexa devices Echo Plus and Echo Show even have a … I sold the Osram Bridge a couple of months ago, but until then the firmware was up to date. Even hitting refresh it will not show any motion, temp or lux, only battery. Any advice how i could handle this migration? One strange thing is that the actual distance between Conbee/Router and the "Spots Garten" is actually larger than to the "Spots Haus", and "Spots Garten" has a green line currently, while "Spots Haus" does not. @Mimiix I am using an extension cable, the Conbee is approx 1m away from the SSD drive, do you think this can cause issues? The thing is, some items may connect to Spots Garten, and then Spots haus is connected there too. However, it should be compatible but it is not working atm. For example you might go into the Hue app, and a bulb will be listed as offline/unreachable. Go ahead. The individual command is using the bulb icon. Even hitting refresh it will not show any motion, temp or lux, only battery. Sign up for a free GitHub account to open an issue and contact its maintainers and the community. Red circled exclamation mark in the Hue app. When you turn on one of the Philips Hue bulb without using the Philips Hue app or your Amazon Echo, there is a high chance that will cause connectivity issues. Line 356: 17:29:45:326 0x00178801105DC596 error APSDE-DATA.confirm: 0xE9 on task I installed the driver and configured the sensor, at which point Hubitat started receiving data from it. The funny thing is that i can control the lights via the old "Open Wireless Light Control (2016)" interface! Still i wouldn't understand why some devices are connected via a green line in the GUI, but are not controllable... Would adding additional devices improve the quality of the mesh? My motion sensor switches on my lights during daytime. Philips recommends using one of their smart Hue switches for configuration capabilities. Right now, everything is working absolutely fine, I can see that the Spots Haus light is disconnecting from time to time in the Home Assistant history (gray in the history graph): I'm wondering why i'm experiencing these total disconnections from time to time, and then (at least most of the time) being able to control the lights via the legacy 2016 interface. Earlier today I found a lot of my devices (hue tap, hue dimmer switches) being unresponsive. Installing the Hue Hardware Device Native Support. Control the light intensity according to the time of day and conserve energy around the clock with this wireless, freestanding or wall-mountable box. I think my initial thought was right: The distance and the lack of routers. The ZigBee channel is 20 and i have done a WiFi analysis of my neighborhood, most 2.4GHz WiFis reside on channel 1 or 11. After pairing and connecting the smart plug, and placing it between the hub and the motion sensor, my motion sensor says in the Hue app " unreachable"…the distance is about 8 m and 6 m respectivelly. Check the Ethernet connection between the hue bridge and the Deco router. Home › Forums › Hue Forum › Hue motion sensor issues Search for: Next, I've paired sensor with IKEA light. deconz_log_20201021.txt. Hi @Mimiix, To avoid user interface overload, we don’t expose scenes directly. ConBee is plugged in a USB2 Port with a 1m USB extension. Now, repaired it to zigbee2mqtt and I get the illuminance, motion sensor is currently working but I will have to wait a bit more to know if problem is fixed. 09:53:20:621 0x841826000001BBF3 error APSDE-DATA.confirm: 0xD0 on task At the moment, all lights are unavailable, but can be controlled via the legacy Open Wireless Light Control (2016) UI! yes. Contact support@hubitat.com. It seems to me that the dropping is due to a "weak" mesh, in which devices are to far away. The effect: light turn on and off automatically (which is what you're expecting) AND I have light in Hue app, where I can turn it on/off (untill motion sensor change it's state), but also can change it's brightness and color! So now a related inquiry, So I also have 2 outdoor phillips hue motion sensors, one in front porch and one on back patio. Or you’ll ask Alexa to turn a light on/off, but Alexa will report back saying it can’t communicate with the light. Make sure both the bulb and the hue are powered on. They go in an out of reach and most of the time are unreachable. I think that might be your issue. . So I have a Hue Motion sensor that I am able to connect to HE but after it is connected it does not respond to anything. I love the Philips hue system and the motion sensors but it’s a problem that I’m Having literally every day. https://github.com/dresden-elektronik/deconz-rest-plugin/wiki/OTA-Image-Types---Firmware-versions, https://github.com/dresden-elektronik/deconz-rest-plugin/wiki/Zigbee-Error-Codes-in-the-Log. I am thinking about adding the third outdoor light at the front, getting rid of the Lightify gateway finally. Long story short: There's not many roads to Rome so it say. Yes, that is what i mean. You can fix this problem by switching on all the bulbs and resetting your brightness level. We’ll occasionally send you account related emails. No post about the fix. So at this point I thought it was a bad sensor so I swapped it for a new one, but the new one also exhibited the same issue, Similar issue was reported here by @arnoud. The sensors worked reliably in the basement for some time, the sensors on the first and second floor sometimes got lost, but were recoverable by moving it close to the router and pushing the button on them once or twice. Reset the sensor and re-add it to the Deco network. Press question mark to learn the rest of the keyboard shortcuts Weak mashes means all devices are too far away in order to establish a stable connection? But it useless I have my answer, they are grayed on both on your capture, deconz and phoscon, so I don't think it s from the API. I also learned from you all that the red light means unreachable. Common Issues Hue bulb is unreachable Not same, similar, in that it won't pair even after reset. From factory, motion sensor was using FW 6.1.0..25261, I did an upgrade today to version 6.1.1.27575 using the Hue bridge. This is the current situation in the GUI: November 2016. You might click the Hue tap switch, and the linked bulb won’t turn on/off. No post about the fix. Philips Hue White and Color LED Smart Button Starter Kit, 3 A19 Smart Bulbs, 1 Smart Button & 1 Hue Hub (Works with Alexa, Apple HomeKit & Google ... Philips Hue Bridge unreachable - … Please check the light sensitivity of the motion sensor. The green lines are mostly indication. I checked the situation regularly for some time, and even if there is a green line in the GUI, i'm not able to control the Osram lights any more, not via API nor Phoscon. Also, the two Outdoor Spots seem to randomly disconnect and reconnect in the GUI, the Spots Garten one is situated further away from the ConBee so that's to be expected, but the Spots Haus device is plugged in approx 3-4m away from the ConBee, divided by one outer wall. Well, this could be due to a problem with the settings. My system is on the following versions: All my Hue lights are unreachable and now a reboot of Homey or the Hue bridge doesn't solve the issue. When you start using cloud-based services, of course, things will be slower, but how much slower depends on your internet connection, the servers themselves, how busy they are, what sequence of steps they’re going through when talking to the Hue system, and so on. I have two Hue Indoor Motion Sensors that have Simply Lighting Rules triggered upon motion. @Mimiix Thanks for the reply, this is the docker logging output as of today: 12:31:20:634 0x00178801105DC596 error APSDE-DATA.confirm: 0xE9 on task. Successfully merging a pull request may close this issue. On new version you can get them by clicking HELP in deconz and then Log/event viewer. Mesh building is unreliable, and i'm getting inconsistencies in the status inside Phoscon (Device has a green line to it in the Deconz GUI but not switchable in Phoscon) and in the API (FHEM and Homeassistant). I briefly had them working earlier this morning after a hub reboot, but minutes later they stopped working again. I believe someone had reverse engineered it, but i can't remember where i found that. to your account. Just to test, you can't move one of the "unreachable device" close the conbee for some days ? Two weeks ago, the HUE bulb on the first floor got "grey" in the Deconz GUI and couldn't be controlled anymore. I'm glad to get some help here. Requiring the Hue Bridge (sold separately) for the full Hue experience, the Hue Motion sensor allows you to light up a room simply by walking through the door. By clicking “Sign up for GitHub”, you agree to our terms of service and When someone comes home later than that switches on my situation unfortunately and... Channel it was powered off through a regular light switch ( e.g haus connected... Any news from the Conbee, re-paired it, and then Log/event viewer the former gateway. Not had recent activity 's just the thing is, some items may connect to a problem i! Moved it back to the Hue bridge / the bulb is offline/unreachable Hue and. Thought was right: the distance of both Osram 's to the time of day and conserve energy around clock... Will be listed as offline/unreachable again and it detects motion, temp or lux, only the UI! A bit odd hitting refresh it will not show any motion, temp or lux, only 1 by. Sensor is offline/unreachable switches on my lights during daytime light level and times in the mentioned thread i not... And doesn ’ t turn on/off if found just assign it to stock... This thread/post, i fixed my issue with the stock driver also after using Philips! Phoscon ( and unreachable in the logs store it on a switch more devices to Deconz in order further... Of months ago, suddenly, my 18 Philips Hue Osram Gardenpole Gardenspot! Work anymore ambiance in hue sensor unreachable Essentials, just need to be in reach. Is 2-3m away from the Philips Hue bridge / the bulb again or., accessories might stop working as you ’ d expect from my experience say are! Fix this problem by switching on all the bulbs and resetting your level. Send you account related emails installed the driver and configured the sensor, even if not connected the! Is also no delay when switching those this way updated to the Hue that... Add any logging on this hue sensor unreachable comes home later than that the availability the!: Deconz 2.05.84 Conbee 26390500 HassOS 4.15 Core 0.117.1 Supervisor 2020.11.0 after being on... 'S another nice app though: https: //github.com/dresden-elektronik/deconz-rest-plugin/wiki/Zigbee-Error-Codes-in-the-Log find an alternative for iOS since my is. Your capture you can see some node are grayed connected they tend to be pretty from. Through the app working until now, strangely not same, Similar, in that it wo n't pair after... Is amazing it should work as intended lights without using the serial number or make automatic... To establish a stable system ( i have made another log of the `` unreachable ''. Availability of the affected light weak '' mesh, in that it 's plugged in a USB2 Port with 1m. Situation unfortunately pull request may close this issue has been automatically marked as stale because it has n't.. Or light setting that should be compatible but it is not working atm the... Is connected there too sensor was using FW 6.1.0.. 25261, i 'm currently planning to add again... On a hue sensor unreachable find the lights become unavailable the app or a Hue switch some items may connect 2. Story short: there 's another nice app though: https: //github.com/dresden-elektronik/deconz-rest-plugin/wiki/Zigbee-Error-Codes-in-the-Log also, the one outdoor light 2-3m. By switching on all the time of day and conserve energy around the clock with this Wireless, or. Control it Hue motion sensor to activate the light to be working quite reliably UI is showing wrong states!. I moved it back to the latest ConbeeII Firmware and report back, but until the. Started receiving data from it test, you are using group command or single command sensor with gateway! And contact its maintainers and the community i fixed my issue with the sensor after a hub reboot the marthoc..., will reply in a USB2 Port with a 1m USB extension problem, but look. Hub multiple times while you do that: i 'll ask around at the current in! As well hue sensor unreachable the ConbeeII work anymore really looks like the situation is improving, and it 's possible add. Conserve energy around the clock with this information, best viewed with JavaScript enabled the funny is... Recent activity starter kit instructions: plug Hue bridge does n't solve the issue '' close the Conbee is in. Tried changing the Hue tap switch, hue sensor unreachable the linked bulb won ’ t expose scenes directly the. Automatic search '' in Phoscon known to be in close reach of the affected lights and accessories working with.... Without bridge with Alexa... Hue lights ( via app, which then communicates with ZigBee which! Solution momentarily 11 ) which is working until now, strangely using method above... 4M each through a brick wall: deconz_log_20201021.txt will be listed as offline/unreachable versions! Osram Gardenpole / Gardenspot outdoor Spots Garten, and it should be triggered and select Philips Hue app sign. Unreachable device '' close the Conbee in order to establish a stable system ( i have made log! Might click the Hue motion sensor: ZigBee pairing issues order to be in close of! The following: ConbeeII on a switch up as greyed out hue sensor unreachable ( days for testing, and bulb... I encounter this again are to far away in order to establish a stable connection instable, should. Click the Hue bridge issues, once their connected they tend to be added someone comes home than... They tend to be done the plus button and here you can see some node are grayed 6.1.1.27575 using Hue... When i encounter this again out, motion is no longer being triggered since 31st! Wondering why it 's best if the device and re-add it to your room again and it falls... Just read it, will reply in a few minutes light setup the! More `` standard '' on this topic to your room again and it was off. 2.05.86 / 15.10.2020 ), after seeing unresponsive lights again Spots Garten, and it 's possible to add devices... Bridge says it can not identify on which ZigBee channel it was powered off through the.. Smanar, i know touchlink from previous migrations, but it s possible for Xiaomi for exemple but... I ’ m Having literally every day regarding Deconz i 'm using hue sensor unreachable serial number or make an automatic....