Two weeks later I have aches & pains, pull it out of the box, hmmm no directions. To do so follow the instructions below. These people are a bunch of clowns. The red flashing light again. Though I didn't expect much from the massage, they are what feels like two D batteries vibrating on each shoulder. Allow several minutes for the Relief Wrap™ to preheat. Anyone out there have any suggestions? The heat is not also high enough. The large wrap, with lightly weighted edges and a magnetic clasp, ensures full coverage and a snug custom fit that stays in place. I tried to find a number to call customer service and there is no number or contact information on packaging or product insert to contact the company. Do not buy this! The vibrating massage was centered on the back, none at all where it would be needed most - neck, shoulders, lower back. But the massage was sub-par. Rather pricey to be so crappy. Current estimates show that company has an annual revenue of 38921576 and employs a staff of approximately 56. I didn't know that and just tugged hard to Separate the white cover in order to get the plug out. The product failed both times to stay on, the red-light keeps flashing second after you turn it on. LED Light Therapy speeds healing, pain relief, improves circulation. Fairfield, nj 07004 I called the other number to place orders and was told that was the right cs #, and they didn't work on weekends. Knee wrap that massages and helps alleviate arthritis pain. Sometimes that difference between one user and another may be the difference of a success or RMA'ing it to WD. So re-plugged in and it worked. Please advise asap. Going to be many disputes on credit card purchases from that company. To all those with problems. Title: Relief_Wrap_Ultra_IM_Embed_062718 Created Date: 6/27/2018 3:23:24 PM I would not buy this product again!!!! Infrared and red light therapy penetrates deep into joints and soft tissue, for powerful, drug-free pain relief. Just had a flashing red light. You can work at your desk, in the kitchen and lay on the couch while using this heating wrap. Used for 2 weeks. I trying to contact the seller and I don’t receive answer and solution either. TENDLITE® can be used anywhere, any time and will provide instant relief from stiffness, spasms and pain. This piece of crap will be getting returned to Walmart. I find it really hard to believe Bed Bath and Beyond will not take it back. Have you fixed the problem? Was so looking forward to using this for my aches and pains. DO NOT BUY or GIFT this product! And the massage thing is a joke. I just opened the box and read the enclosed information. The instructions say if this happens...unplug it then plug it back in....if it persists it's defective and to call Customer Service. as i Wrote in error - still way too much. But basically I got told tough luck. After I submitted with my credit card information, I received an invoice for $276.00. Bought it from Bed, Bath & Beyond. I was excited about the purchase of my new therapulse relief wrap however it turned off within seconds. massage time/ 2 Hr. It's very disappointing because it was working before. You can use it to help loosen sore muscles, soothe achy joint and relieve swelling, stimulate circulation and proper blood flow, relieve stress, tension and stiffness. Tried unplugging it. Each color/wavelength has somewhat different effects on the body. There was no good reviews. What a ripoff! This thing is a scam! Made in USA if possible! I tried to unplug the inside as one person said & it still wouldn’t work. It works beautifully. Own this business? She apologized for my trouble but did not answer my question why The cs line on the on-line site did not work. The controller is easy to use so everyone can enjoy it. I am willing to give a different brand a try, because I did enjoy the pain relief. Thermapulse Relief Wrap is a comfortable body wrap that gently soothes neck, back and shoulder pain away, alleviating tensions and relaxing sore achy muscles. The secret behind Thermapulse Relief Wrap is the heat that it gives off. The product failed both times to stay on, the red-light keeps flashing second after you turn it on. NO heat NO vibrating massage, just a flashing red light. To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Blink light and now not working at all. Very unhappy with this. I’m writing about my order #28095623. I'll be returning mine. This page works best with JavaScript. This happened for about a week now they don't work at all. 4. Features an extra large pad for full body heating therapy. Would like instructions on how to return these products. Again, very disappointed! DO NOT BUY or GIFT this product! Reading label printed on product mentions heat times out after two hours so unplugged and replugged and now it works. I called the cs number on the ad 1-844-662-7215 and all I get is music at the other end of the line. Thank you, DL Gates. The vibration item worked but not the heating pad. Cost too much to only work twice. Thanks. Instructions do not even tell you about a red blinking light! Thank you. It is as many other people have written a piece of Junk and I would not be in the mood or should I have to reset the damn plug every time the red light comes on. Relief Wrap . Also features a 2-hour auto off setting so you can fall asleep with your wrap, without worrying about burns or fire hazards. The contoured fit gets to those hard-to-reach areas! I want to know if you have this wrap without the massage? I will try to see if they will accept the return. I had no idea what this meant. Same as everyone else. I've had my Thermapulse heating pad for almost a year and used it several times before the "red light of doom" started blinking. Unplug it from the pad on the inside and then plug it back in. bikachic2010@gmail.com Mine worked and now it doesn’t. The cost of Thermapulse Relief Wrap is $39.98 plus $14.99 shipping, for a total price of $54.97. Call Thermopulse customer service, they say bring it back to the store. See real customer reviews for Thermapulse Relief Wrap Extra-Long Massaging Heat Wrap at CVS pharmacy. 13 of 13 people found this review helpful. Unplug it from the pad on the inside and then plug it back in. I got the red blinking light within 24 hours, piece of junk. Exactly what happened to me. The actual customer service number is 800-680-7820, they apologized profusely told me to return to walmart where I purchased it and theirs are all on back order, save your money, this is junk Now we are out all that money and have nothing to show for it. A crap shoot. But if its true that it turns its self off in minutes I don't want them. Relief Wrap comes a variety of three different colors to choose from. You merely have to heat them up in the microwave and you can bring them where ever you want. Push for restart and comes on again for another hour. Please have someone call me as I can't find there number anywhere. And plug into one of the ports on the device. Does anyone have the correct customer service number or is there one? Are the only magnets in the wrap in the closure. Inside, the plug is attached to the pad. I will not buy a product that has three out of three bad reviews. It still doesn't work. It's a fire hazard. With two heat settings and an automatic off feature this heating pad is ideal for everyone. I bought this for my mother for Christmas and was so looking forward to giving it to her to help her back but we were hugely disappointed. Reviewed in the United States on February 13, 2018. It exposes you to low levels of red or near-infrared light. Unplug Wrap from outlet, and inspect the condition of the cord and the function of the AC outlet. Reviewed in the United States on December 31, 2017. I spent 3 days trying to get a bogus cs line and writing them an email Stating I was going to notify my bank. On monday, I called about 10 times and was going to close my Charge account so that I wouldn't be charged that exorbitant amount. Needs to be off the market. The cost of Thermapulse Relief Wrap is $39.98 plus $14.99 shipping, for a total price of $54.97. M. And I can't get anyone on the line - just music plays as soon as I answer the phone. It's still their product. Vibrates only at two top locations. Nothing. This was an expensive purchase for my friend thinking I'd love it. Big lump battery pack if using on your back instead of neck and shoulders. 1 came already not working, sent it back got a new one. I bought the two wraps one for my daughter and the other for myself. The thermostat keeps blinking red! The BSEEN LED Sports Safety Flashing Reflective Armbands are a quick and simple answer to being seen at night. I've read other people's reviews and I just don't know why yours cuts off after a few minutes and you are very unhappy with it I am so sad for that but the one I purchased doesn't have that problem it is nice and warm and soft and cozy and I even reverse it where they have those big round massaging balls for the shoulders to my lower back which feels so good in fact I have the rap on right now I am sorry that you are unhappy with yours but I hope this review helps because they must have fixed the glitch it had because it is awesome A+. Received today/returning today.. Disabling it will result in some disabled or missing features. I have yet to use one of these pads more than 3 times before it breaks permanently! Simply use the Relief Wrap on the affected area and it provides you with warmth and comfort. They have always standed behind their products and I have never had a problem with them receipt or no receipt! When your blood is circulating it is attracted to sore areas. With the Thermapulse Relief Wrap you will no longer need to make costly appointments with a registered massage therapist. If blinking continues, stop usage of Wrap and contact Customer Service. Worked great 4 or 5 times, went to use it today, got a red light of death. And now like so many others have the red flashing light. I bought my first one yesterday and it cut off after 1 minute and the lights were blinking showing there was a problem! I accept some of this is my problem, I'll save my receipt until I'm sure it works. Soooo I tried the standard unplug for 30 second trick and nadaaaa. I saw the automatic turn off after 2 hours and was confused when the massage part would stop long before that--turns out the massage runs for 15 minutes only. Thanks to all the reviewers. Just bought this 2 weeks ago. Web: www.ontelproducts.com All these reviews you would think your company would offer something better or a refund to customers. Easily downloadable PDF content. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. Probably not made in the usa! Had my credit card cancel the order and deal with them. Mine never worked. Our products help you refresh, relax, de-stress, sleep and groom to help you live a healthy and balanced lifestyle. Well no receipt, no return. I want my money back!!! When I submitted the order, I got a message that said for $20 more I could get the deluxe version so I thought it was a good deal and clicked on it. I’m so upset about that. Every time I plug it in all I get is blinking light, said contact customer service no phone numbers only mailing address. Am considering a return. I just bought one of these this past Saturday. This is a drug free alternative to soothing your aching muscles. Too bad I got it as a gift because I would return it faster than you could blink an eye. Not bogo as advertised and additional shipping and handling was two thirds of purchase price. I purchased this Relief Wrap from Walmart but it would not heat so I exchanged it. Who needs directions, you just plug it in & press the button. Received for Christmas gift from my husband who also bought one for my mother. It almost caught fire while he was using the wrap. Now lights are blinking. Categorized under kitchenware. I plugged it back in. With two different heat settings, you can adjust the temperature to the intensity that you need to feel better. I got this heating pad primarily for the size - it was the only one I could find that covered from the neck to the lumbar. Great idea, but doesn't deliver. I'll be shopping for a heating pad from anyone except Thermopulse. This heating wrap is available in three different colors. All I get now is a flashing red light. Worst product I've ever used and apparently everyone who owns one feels the same way. Do not buy Thermapulse Relief Wrap online before searching Amazon.- Alternatives or the same items are always available and sometimes at lower prices. Pure Enrichment is a leading manufacturer of premium Home, Health, Wellness and Personal Care products. Heats up in less than 30 seconds and has 6 different temperature settings. Of course, I won't deal with a company with Deceptive practices, Although I realize I was not dealing directly with ontel the first time, But somehow the response came from ontel and these other sites Are 3rd person sellers. It worked once. Be extra careful with the wrap if you choose to use it. Great for physio. Unzip the material pad cover on the side. I plugged it back in. Bought for pain in back it worked at first then the 5th time I used it then the red light went off and has yet to go off after 24 hours of being unplugged. Not worth the buy,! If my life depends upon it, I guess I'll die first. Of course, there is no customer service number listed in the instructions. I ordered the thermapulse wrap after seeing the commercial on TV after a rough day when I my back and neck were tired and acheing. I needed something for the muscle spasms and pain relief. I've used it at least 10 times this month. Many attempts to contact seller was in vain. I have tried using a small nail and it won’t come out. I did same and it worked for 10 seconds - this is an expensive item and I’m not happy! Keep dry and away from any water sources Always remember to unplug the wrap when not in use. 60.00 is a freaking joke for this thing. Pros. Weil McLain Boiler Troubleshooting Wrap-up. It is available in tan, blue and burgundy. I have been taught a lesson never by from TV ad's no matter how good the product seems to be. 12 of 15 people found this review helpful. A quick online search didn't reveal any information or instruction on how to remove the plastic parts, unfortunately. You will be able to get relief right at home, saving you both time and money. 18 of 19 people found this review helpful. I packed it up and took it right back to the store. Blinking Red and Red LED Products . I tried to call the customer service number with no answer. Is Thermapulse Relief Wrap a scam or a great buy? Day one excellent. This helps cover a larger area and provides more relief. My mother’s worked for a week or so then stopped working as well. Thermapulse Relief Wrap is a heating pad that relieves pain in your neck, shoulders and back. The Relief Wrap uses innovative heat therapy, combined with ultra-soft micro-plush fabric to help relieve aches and pains. Is there any place to return the product? I want to cancel this order of course. The product is faulty and there is no number listed for customer service! Is there a way I can fix this issue? Many other heating pads on the market are cordless. Didn't keep the receipt ( stupid me ). Most credit card companies will work with you on defective products and if enough people don't pay, maybe the morons that own the company will fix the problems. The heat will automatically shut off after two hours so you never have to worry about falling asleep or it staying on all night. Of course, it is made in China! Truthfully the absolute worst I have had. There's a problem loading this menu right now. Unplugged and turned on several times to have shut back off. Oh yeah, the only one that is still working isn't even mine! Toll Free: ... and landscape lighting. It is roughly 5 times bigger than most heating pads. Relief Wrap is the neck, shoulder and back heat wrap that soothes away tension and helps ease achy muscles and joints. I just took a screwdriver and pried the whole cover off then unplugged mine and it started working again. Push with small screwdriver from open hole on other side. Literally 3 weeks later it started blinking red so I reach out to the company thinking maybe mine was a defective one and they sent me a replacement at no charge. Glad I didn't. It is completely safe and uses the 660nm Red light wavelength that is considered to be most effective for healing joint pain. So I'm stuck with an expenaive wrap that doesn't do anything. I like the color (blue), size, and shape of the heating pad, and the cover is very soft and plush. There must be another way to put a stop to these cheap shenanigans. See all reviews and shop with confidence! What a terrible product - it only works for 2 minutes then it turns off by itself. 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